Frequently Asked Questions

How does the free trial work?

When you register for Central Cincinnati Parents, you automatically enroll yourself in a 1 month free trial. During this trial you will have full access to our website services. Your payment information is collected upon the start of your free trial so that you may be billed automatically if you so choose to continue your membership with us. You will receive an email 3 days prior to being billed for a full year's membership with Central Cincinnati Parents ($60).

Can I sign up a second user for my family? Who is allowed to claim this extra account?

Yes, each family can have a second account holder within the family dynamic. You may choose to have this second account be affiliated with a spouse, grandparent, or other caregiver (i.e. a nanny who wants to bring the kids to playgroup, etc.).

How do I cancel my membership and delete my account information?

Your membership may be cancelled at any time but please be aware that we do not offer full or partial refunds in the event that you terminate your membership early or you forget to cancel prior to your renewal date. You will receive an email 3 days prior to being billed- it is your responsibility to cancel your membership within this 3 day window.

To delete information affiliated with your account, follow the below steps:

Locate your user profile in the upper right hand corner of your window
Go to "My Account"
Click "Discard"

To cancel your membership, follow the below steps:

Locate your user profile in the upper right hand corner of your window
Go to "My Subscriptions"
Click "Cancel Subscription"

If you have any questions please reach out to us at centralcincinnatiparents@gmail.com.

How do I update my payment information?

To update your payment information, follow the below steps:

Locate your user profile in the upper right hand corner of your window
Go to "My Wallet"
Click "Add new card" and follow prompts

I was a part of the HPPE to CCP membership transfer and am having some issues with payment or other functionality. What should I do?

Contact us at centralcincinnatiparents@gmail.com and we will get you connected with our IT chair to work out any issues.

What is the member directory?

This feature allows for our members to get to know you and your family. It also can help even hosts locate you at our events (this is particularly helpful for new members)! We recommend uploading a photo of yourself as well as providing a brief description of yourself/your family. For example, Kristen’s profile includes her picture and the following text:

My name is Kristen and I hail from the Chicago suburbs. My favorite thing to do with my family is watch my kids shred on their bicycles. In my free time I race bicycles, listen to Harry Potter (and other audio books), and drink cider.

Family includes:

Kristen (Mom) - Fun colored hair, 5'5"

Jack (Dad)- Tall, brown hair, beard

Patrick (b. 2019) - Dirty blonde hair, glasses

Evan (b. 2020)- Dirty blond hair, big smile

Can I opt out of featuring myself/my family in the member directory?

Yes! To opt out, follow the below steps:

Locate your user profile in the upper right hand corner of your window
Go to "My Account"
Scroll to the bottom and click "Profile Privacy"
Click "Make Profile Private"

Where can I locate the group's policies?

We understand that usability, privacy, and transparency are important. That's why we have made our policies readily available for your use and access. Our policies currently include our Membership Agreement & Liability Waiver, Photo Release, Privacy Policy, Terms of Use, Cookie Policy, and Refund Policy. If you have any questions please feel free to contact us at centralcincinnatiparents@gmail.com.

View Our Policies

Who Can I Contact with Additional Questions?

Contact us at centralcincinnatiparents@gmail.com and we will get you connected with somebody to answer your questions!